About Us

Richards Body Shop motto is to guarantee every person who comes in contact with Richard’s Body Shop has the “Richard’s Experience”. This has been our motto since we first opened our doors. Now with two locations and over 25 years later we still have the same approach to our business. It is our commitment to our customers to insure that they are not only completely satisfied but we insure that they have a stress free experience. Our customer service representatives walk all of our customers through all the aspects of the claim process. Our trained and professional staff is always willing and ready to answer all questions related to the insurance claim and repairs. We pride ourselves in always having up the minute knowledge in the most current, state of the art, and innovative repair process in the industry. Because we strive for this excellence we always are looking for ways to improve our shop and ourselves.

1. Demonstrated business growth 20% per year consistently for 3 years
2. Team of 6 customer service representative on staff
3. Lifetime guarantee on all repairs
4. Pledge date system to guarantee on time completion dates for repairs
5. Computerized network to directly link digitally with insurance and fleet repairs partners
6. Multilingual (over 6 languages) customer service representative
7. I-Car certification for 100% of our 35 current employees
8. Showrooms for completed vehicles and customer service area separate from work area
9. Statistical monthly performance reports based on customer surveys
10. Dramatically improved customer service by adding ACRB
11. Consistently maintained superior ratings for customer service and workmanship based on surveys
12. History of maintaining body shop standards certifications and continuing education.

MISSION STATEMENT

Determined to make our customer’s experience a pleasant one. Our quality and high-tech repairs are provided with a professional and incisive service. Richard’s Body Shop is devoted to go beyond and surpass our customer’s expectations. We strive to be the best in every aspect of the industry. We feel our multiple shops are an extension of ourselves thus we strive to have outstanding leadership, negotiation, and customer service and communication skills. As a family business we consider our employees part of our family that is why our relationship with our employees, customers, and insurance companies are very important to us.

STAFFING

• Four Estimators to ensure quick and accurate damage analysis
• Twelve Metal Reconstruction Craftsmen
• Three Certified Refinish Technicians
• Six Paint Preparation Specialists
• Four Automotive Detailing Technicians
• Six Certified Mechanical Technicians
• One Certified Alignment Specialist

SERVICES & EQUIPMENT

Richard’s Body Shop’s primary services include full collision, reconstruction, steel and aluminum bodywork and painting. Richard’s Body Shop handles full collision and mechanical repairs that are collision related in house; including air condition certified, air bag replacement and diagnosis, and realignment of suspensions.

SHOP FLOOR: 18000 SQUARE FEET WITH 25 BAYS EQUIPMENT INCLUDES

• 5 EZ Liner Frame Machines
• 1 Brewco Legend Self Clamping Frame Machine
• 2 Celette Sevenne Uni-body Dedicated Fixture Bench Frame Machine
• 4 Miller MIG Welders
• PR2000 Pro-Spot squeeze type resistance welder
• Chief Genesis Lazar uni-body Measuring System

PAINT FACILITY: 10500 SQUARE FEET WITH 11 BAYS EQUIPMENT INCLUDES

• 2 European CMC heated down draft spray booths
• 1 European heated double down draft prep station
• 1 Saita heated down draft booth
• 1 heated cross draft booth
• 1 dedicated parts paint room with cross draft
• Computerized DuPont Chroma premier paint system

MECHANICAL FACILITY: 5000 SQUARE FEET WITH 6 BAYS EQUIPMENT INCLUDES

• 1 Hunter lazar alignment machine that prints results in color
• Fully equipped mechanical facility
• On-site airbag system diagnosis
• 4 above ground lifts

STORAGE FACULTIES: 20000 SQUARE FEET WITH 6 BAYS

Secured indoor and outdoor storage

COMPUTER SYSTEMS:

• ADP Estimating software
• Com-Est estimating software
• Chief precision Specs software
• Collision Link direct to dealership
• Photo imaging and digital imaging hardware and software
• Hunter Computerized Lazar System including printed before and after information
• Chief Genesis Lazar printed frame specifications

PROFESSIONAL TRAINING AND CERTIFICATIONS

• I-Car Certified
• DuPont Certified
• ADP Estimating Program
• Hunter Certified in Alignment Service
• Nissan GT-R certified repair facility (exclusively in Illinois)